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Registering Matters |
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Why do I need to register? |
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| You only have to register when you are making a purchase. Keep in mind that the information you supply during registration can only be accessed by you. You may at anytime retrieve your account information by supplying ShopToken.com with your user name and password. If you have signed up for ShopToken.com's newsletter this does not mean you are registered with us.
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How do I register? |
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| You may register by simply clicking on “my account”.” Once you have opened up this page you will be provided with easy to follow instructions on first time registration, logging in, or changing your profile information. You will receive an email confirming your registration with ShopToken.com along with the user name and password we have on file. If you already have items in your cart and you are ready to complete your order, simply click on “checkout,” and this will also bring you directly to the registration page.
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I am having trouble logging in. What should I do? |
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| Usually when customers have trouble logging in it due to few different factors:
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| 1.Are you using the correct user name? Some people forget the email address they provided to ShopToken orthey use the incorrect email address. If this is the case please attempt to use various email addresses. If none of them work we recommend you sign up for another account.
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| 2.Is your password correct? Sometimes people have the incorrect password or forgot their password. If this is the case please follow instructions for “forgot your password.” The screen will prompt you to type in the email address you provided us upon registration. We will send you an email to the address we have on file with the correct password. The best way to avoid this problem is to keep the email you receive after you have registered with us, because your password is included on it.
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| 3.If there is any other problems please feel free to contact us at technical@ShopToken.com and we will respond as soon as possible.
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How do I change my password? |
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| Once you are logged into your account profile scroll down towards the bottom of the page. You will see the phrase “change password.” Click on the link and type in your new password. Please remember that the password is case sensitive. After you are finished with the changes click on “save profile.”
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How do I change my registration information? |
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| Click on the “my account” link on any of the ShopToken.com web pages. Once you have signed in to your account scroll down to the bottom of the page and click on “modify my profile.” Once you have made the correct changes click on “save profile.”
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Product Information |
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Will you be getting any more in? |
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| Unfortunately, it is very hard for us to predict what out of stock items we will be receiving more of. Once an item is low ShopToken.com contacts the vendor to see if anymore merchandise is available. Depending on what stock the vendor has available, if any, will determine if we are able to reorder the item. Please keep in mind ShopToken.com is a popular online site, and often times high-demand merchandise sells out fairly quickly. If you do see an item is sold out check back often. There may be a chance that we either received more merchandise or that someone returned an item due to it not fitting.
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I need more information about a product. Where can I find it? |
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| ShopToken.com wants the customer to be completely confident in ordering merchandise, so we provide the most detailed information possible. We make sure to include such valuable information as fabric content, colors, specific size charts for various lines, and any special instructions. If for some reason you do not see the information you are looking for please don't hesitate to contact ShopToken.com at customerservice@ShopToken.com . We will do our best to get you the missing information needed to ensure a satisfied purchase.
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The product I ordered is now on sale or is reduced. Can you refund me the difference? |
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| If you have made the purchase within 7 days of the new reduced price we will be happy to credit your account the difference. Please keep in mind the reduced price cannot be combined with any offerings from the original purchase.
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Ordering Concerns |
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I am a first time customer and I don't know the ordering procedure. Could you please help me? |
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| At ShopToken.com we pride ourselves in making the buying experience as pleasant and easy as possible. When you are ready to purchase an item all you need to do is click on the “Add to Cart” icon. You will than be taken to a page which displays the item you chose, the color, the size, quantity, and cost. Once on this page you may make any adjustments necessary (add, remove, increase quantity). After you have made the specific changes click on the “recalculate” button. If that is all you want than proceed to checkout. At this point if you have not registered with us before, you will need to click on “register” to sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. Once you have created an account or signed in to an existing one, follow the steps for completing your checkout. After your transaction is completed you will be emailed a confirmation number and instructions on how to track your package. |
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| If after adding items to your account you want to continue shopping simply click on “continue shopping.” You will than go back to the online boutique. Please notice that the cart on the top of the screen and the number of items in the basket. Enjoy shopping!
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Do I have to order online? |
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| Ordering online is the preferred choice for ShopToken.com. We believe this is the fastest and safest mode of ordering and processing your payment method. If for some reason you are uncomfortable with ordering online please feel free to fax us your order and payment information at (952-223-1570) or email your ordering information at orders@ShopToken.com .
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I put something in my shopping cart and not it's gone. What happened to it? |
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| Our shopping carts only hold items for 4 hours after being put into the cart. After 4 hours we put the items back onto our virtual shelves in order to give other customers the opportunity to view these goods and make purchases. This means that you may return to ShopToken.com and notice there are no items in your cart. Since our merchandise tends to go fast your best bet is to buy them within the 4-hour hold.
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What are my payment options? |
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We accept the following major credit cards: Visa, MasterCard, and American Express. Also, feel free to use your PayPal account, or to fax over credit card information. If you are going to fax over your credit card information please include a copy of your driver's license number, the front of the credit card, and the back of the card with your signature. Our fax number is 952-223-1570. ShopToken.com
8308 140th St. Ct.
St. Paul, MN 55124
USA
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I just placed an order, and I want to add an item or remove an item from this particular order. Am I able to do that? |
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| This situation is kind of a sticky area in the world of alternative buying (not face-to-face), which includes online, telephone orders, and catalog. There is a possibility of changing your order if the status of your order is “order pending.” To view your order status please sign into your “account profile.” Once in your account profile go to “view history.” If the order is pending you may make an adjustment. The term change only applies to change of color, size, or cancellation. You must email our customer service department atcustomerservice@shoptoken.com , in order to receive a confirmation number that your order has been altered. Please do this as soon as possible as we would like to accommodate you in the best way possible. If the order already states it is shipped we can do nothing at this time. You may return the item(s) upon being received.
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Can I cancel an order once it is completed? |
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| Please see above question concerning adding or removing items once order has been placed.
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I forgot to use my coupon/discount code when completing my transaction. Can I still use it? |
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| All you need to do is simply email customer service with the legit code, and we will credit your account the value of the discount. Keep in mind that we apply the discount before taxes and shipping charges are calculated into the total. Once you enter the promotional code the coupon will be deactivated and cannot be used again.
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Do you charge sales tax? |
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| No there is no sales tax charged. The only exception is on accessories, and sales tax is charged only to states where ShopToken.com has a physical presence. Currently this is only Minnesota and possibly a future Colorado location. If we do have a future location in Colorado we would charge sales tax to Colorado residents for clothing and accessories.
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When will my credit card be charged? |
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| Once you have accepted the terms and submitted your order you will receive a confirmation via email. This confirmation will verify your purchase and provide you with a confirmation number. After you receive the confirmation email your credit card will be charged. If for some reason we need more information an email will also be sent to you explaining the query. If we do not receive a response to our query or your mind has changed your credit card will be credited back the correct amount. If the payment method is not accepted by your bank you will also receive an email with an explanation of the reason why.
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How long will my order take to arrive at my location? |
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We do our best to ship merchandise out of our location as quick as possible. The average time for your merchandise to leave our location is 1-2 business days. Orders placed Monday-Friday before 2 PM CST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 2 PM CST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 2 PM CST will begin processing on the following Monday. ShopToken.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability.
We use UPS and USPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
After the merchandise has left ShopToken.com there is an additional 1-10 days before arrival at your location.
If you are an international resident please feel free to email customerservice@shoptoken.com for proper instructions and shipping quotes.
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Can I track my order? |
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| You sure can! Once your order has been completed you will receive an email with a confirmation order number. You will also receive an email informing you on how to track your package with the specific carrier we chose. You may also view tracking information by logging into your account profile and viewing “order history”.
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I may not be available when you deliver my package. What will happen? |
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| The carrier will leave a card explaining that they did attempt to deliver the package. On the card will be specific instructions on how you can obtain your package.
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Return Policy |
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What is your return policy? |
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| You have up to two weeks from the date your item is delivered to return the merchandise and receive credit back on your account. We will provide a full refund for your items as long as the tags are intact, the merchandise is not stained, worn, and is in resellable condition. We are sorry for the inconvenience but clearance items, last chance items, personalized items, or jewelry is not returnable nor is intimates or swimsuits (due to health reasons). If you make a return after the two-week but before the return time limit of the thirty day time frame you will be given an online credit to be used for future purchases at ShopToken.com. If you make a return after the two-week but before the return time limit of the thirty day time frame you will be given an online credit to be used for future purchases at ShopToken.com.
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| Simply follow the instructions on the invoice included with your package. You will need to receive a Return Authorization Number from customer service. All you need to is email customerservice@shoptoken.com or call 1-800-376-0460. If possible pack and securely seal the merchandise in the original package. Include the completed form with your return/exchange, and send to the below address. We recommend that you insure the return packages to ShopToken.com. We cannot accept responsibility for packages that we do not ship ourselves.
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Return Address:
ShopToken
8308 140th Street Court
St. Paul, MN 55124
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Where do I send my returned? |
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Please send all returns to:
ShopToken.com
8308 140th St. Ct.
St. Paul, MN 55124
USA
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How long does it take to refund me once I have returned an item? |
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| Please allow 2 business days upon time of items received in order to process the return and issue a refund. We will inspect the item(s) to make sure they are in resellable condition with tags intact and no damage done to the product. After this has occurred you will receive an email confirmation stating that a refund has been issued. The email will be sent to the same address as the order confirmation email. After this has occurred please allow another 5-10 days for your bank, which keep in mind we have no control over, to credit your account.
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What happens if I receive a faulty item or some of my items are missing? |
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Every once and awhile this does happen and we apologize greatly for the inconvenience. Just email our customer service department with the order number and item missing or faulty item. If there is a faulty item please return as soon as possible with the carrier UPS Ground or USPS. In the returned package please include the receipt for the return shipment cost along with what kind of action you would like to be taken next (exchange or refund). We will than completely refund shipment charges and the cost of the item. If you would like an exchange for the exact same item we will also pay for that shipping.
If there is an item missing we will investigate the reasoning and proceed to email you the item free of charge. Again, we would like to apologize for these rare occasions.
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If I return an item for a refund or exchange, and it is not because of a faulty item do I have to pay for the return postage? |
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| Yes you are responsible for the cost of the item(s) to be shipped back. You are also responsible for the item(s) until we have received it. We would suggest using a delivery system that offers insurance on the value of goods.
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| Online Security |
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Is it safe to order online? |
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ShopToken.com has taken every possible measure to ensure a safe and secure experience each and every visit. In order to provide this protected environment ShopToken.com has a number of tools used on the web site. When transferring personal information to ShopToken.com we make sure it is done over a Secure Socket Layer (SSL). This guarantees your information is encrypted and cannot be read by others. It includes the following technology:
· Authentication-this assure your browser that the information you submitted is being sent to the correct computer. It also confirms that your data is being sent over a secure server.
· Encryption-this device encodes your personal information, so that it cannot be read by anyone other than the secure server.
Data Integrity-this checks the data being transferred to make sure it has not been altered.
Also, when placing the actual order and providing sensitive information make sure there is a locked padlock icon in the lower corner of your screen. Another way to ensure you are in secure mode is to look at the site address at the top of your browser. The site address will change from “http” to “https.”
Once ShopToken.com receives the information it is stored in a protected location behind a firewall, which means it cannot be accessed outside of the company.
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| Customer Service |
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How Do I Contact You? |
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| There are a number of ways to contact ShopToken.com. Below is a list of the various options.
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| Again thank you for shopping at ShopToken.com. |
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